HELP & FAQ
Questions, answered.
The things people ask us most. Can't find yours? A human answers every message.
Frequently asked questions
What is Lokoon?
Lokoon is a technology-driven ecosystem for discovering places, events, experiences and travel. This website is the front door; each product — Lokoon Travel, Lokoon Events, Lokoon Community and Lokoon Guides — runs on its own subdomain.
Do I need a separate account for each product?
No. One Lokoon account works across the whole ecosystem, so your preferences, saved places and bookings follow you from product to product.
Is Lokoon free to use?
Browsing and planning are free. When you book through Lokoon Travel, the provider's price is shown upfront with no hidden fees — honest pricing is one of our product principles.
Are recommendations ever paid for?
No paid placement pretends to be a recommendation. If something is sponsored, it is clearly labelled as sponsored.
How does Lokoon handle my data?
We collect the minimum needed to run our products and never sell personal data. This website uses cookieless, anonymous analytics. You can ask for an export or deletion at any time — see the Privacy Policy.
Which products are available today?
Lokoon Travel is live, Lokoon Events is in beta, and Lokoon Community and Lokoon Guides are coming soon. The Products page always shows the current status of each one.
How can my organization partner with Lokoon?
We work with destinations, venues, operators and technology teams that put places and people first. Start a conversation from the Partners page or choose “Business partnership” on the contact form.
I found a bug or have an idea — where do I send it?
Use the Feedback page. Every message is read by someone on the team, and anonymous feedback is welcome.
How do I contact Lokoon?
Use the contact form or email [email protected]. We reply within two business days.
Still have a question?
Write to us — a human reads every message and replies within two business days.